Return policy
Right of withdrawal
You have 14 days from receipt of your order to exercise your right of withdrawal. To be eligible for a return, items must be unused, in perfect condition and in their original packaging.
Return Process
To initiate a return, please contact us at merveilledor.assistance@gmail.com with your order number and reason for return. We will then provide you with instructions on how to return your item.
Return costs
Return costs are the responsibility of the customer, except in the event of an error on our part (example: defective item or delivery error).
Refunds
Once the item is returned and inspected, we will notify you via email whether your refund has been approved or rejected. If approved, a refund will be issued to the original payment method within 7-10 business days.
Ineligible items
Sale items or personalized items are not eligible for return unless defective.
Exchange
We accept exchanges for items of the same value or a different product, depending on stock availability. Return shipping costs may be at your expense.
Contact
If you have any questions about our return policy, please do not hesitate to contact us at [insert email address].
This policy is concise and transparent, while balancing the interests of the store and those of customers.
You have 14 days from receipt of your order to exercise your right of withdrawal. To be eligible for a return, items must be unused, in perfect condition and in their original packaging.
Return Process
To initiate a return, please contact us at merveilledor.assistance@gmail.com with your order number and reason for return. We will then provide you with instructions on how to return your item.
Return costs
Return costs are the responsibility of the customer, except in the event of an error on our part (example: defective item or delivery error).
Refunds
Once the item is returned and inspected, we will notify you via email whether your refund has been approved or rejected. If approved, a refund will be issued to the original payment method within 7-10 business days.
Ineligible items
Sale items or personalized items are not eligible for return unless defective.
Exchange
We accept exchanges for items of the same value or a different product, depending on stock availability. Return shipping costs may be at your expense.
Contact
If you have any questions about our return policy, please do not hesitate to contact us at [insert email address].
This policy is concise and transparent, while balancing the interests of the store and those of customers.
